Last updated: 30 May 2026
We built Qormfi to make commuting better for Ghanaians. We take your privacy seriously. This policy explains clearly what data we collect, why we collect it, and how we protect it.
Qormfi Technologies Ltd is a technology company registered in Ghana under the Companies Act 2019 (Act 992). We operate a transit booking platform that connects riders, drivers, and bus owners across Ghana.
We collect only what we need to provide the service.
Account information:
Location information:
Booking and payment information:
Device and usage information:
We do not use your data for advertising. We do not sell your data to third parties. Ever.
We work with trusted third parties to deliver the service:
Each of these providers operates under their own privacy policies and data protection obligations. We share only the minimum information necessary for them to perform their functions.
Your data is stored on servers located within the European Union (Supabase, AWS EU-West-2) with industry-standard encryption at rest and in transit (TLS 1.2+). We apply role-based access controls so only authorised Qormfi personnel can access user data, and only when necessary.
Mobile Money transactions are processed entirely through Hubtel's PCI-compliant infrastructure. Qormfi never stores your full MoMo PIN or card details.
We retain your account information for as long as your account is active. Booking and transaction records are retained for seven (7) years for accounting and legal compliance purposes under Ghanaian law. If you delete your account, your personal identifiers are removed within 30 days, but anonymised transaction records may be retained for legal purposes.
You have the right to:
To exercise any of these rights, contact us at hello@qormfi.com. We will respond within 14 business days.
Qormfi requests access to your device's location (GPS) to deliver core features of the service. Specifically, we use your location to:
When you first use the location feature in the app, your device will ask you to grant location permission. You can choose:
We never access your location in the background when the app is closed. We do not track your movement between journeys. Location data is used in real time for matching and tracking and is not stored as a permanent location history tied to your profile.
You can change your location permission at any time through your device settings: Settings → Apps → Qormfi → Permissions → Location.
Qormfi may request permission to send you push notifications to alert you when your bus is matched, approaching your stop, or when a booking is confirmed or cancelled. These notifications are essential to the service experience.
You can disable notifications at any time through your device settings. Note that disabling notifications may mean you miss time-sensitive updates about your active bookings.
Qormfi is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and notify you through the app if the changes are material. Continued use of Qormfi after changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: