Last updated: 30 May 2026
By downloading the Qormfi app or using any part of the platform, you agree to these Terms of Service. Please read them carefully. If you do not agree, do not use the service.
Qormfi is a transit technology platform that enables riders to book seats on shared buses, track vehicles in real time, and pay for journeys digitally. Qormfi also provides tools for drivers to manage passengers and for bus owners (Partners) to manage their fleets and earnings.
The service is operated by Qormfi Technologies Ltd, a company registered in Ghana under the Companies Act 2019 (Act 992), with registered address at Behind Mercy Academy School, Community 17, Lashibi, Tema, Greater Accra, Ghana.
To use Qormfi you must:
By using Qormfi, you confirm that you meet these requirements.
Your account is created using your phone number and verified via one-time password (OTP). You are responsible for keeping your account secure. You must not share your account with others or allow others to access your account. Qormfi is not liable for any loss resulting from unauthorised use of your account.
You may only hold one active rider account per phone number.
When you make a booking on Qormfi, you are reserving a seat on a specific route. A booking is confirmed when you receive a confirmation notification in the app.
Qormfi matches your booking with an available vehicle on your route. We cannot guarantee a match within any specific time period, particularly during off-peak hours or in areas with limited vehicle coverage.
You must be at your stated pickup location when the vehicle arrives. Consistent no-shows may result in account restrictions.
Fares are calculated based on your pickup and destination stops and the service class selected (Standard or Comfort). The fare shown at booking is the total amount you pay — there are no hidden charges.
Qormfi charges a platform fee on each booking:
This platform fee is included in the fare displayed to you — it is never added on top.
You may pay by:
You may cancel a booking at any time before boarding via the app. Cancellations receive a full refund to your Qormfi wallet, regardless of timing. No cancellation penalties apply during the current launch period.
If Qormfi is unable to match your booking with a vehicle after three attempts, your booking is automatically cancelled and a full refund is issued to your wallet.
Wallet refunds are typically reflected within seconds. Mobile Money refunds are credited to your Qormfi wallet (not back to your MoMo directly).
If you pre-book a seat and do not show up at departure time without cancelling, your booking is cancelled. A full refund is issued during the current launch period.
Your Qormfi Wallet is an in-app balance used to pay for rides. Wallet funds are:
Promotional wallet credits (if any) are non-withdrawable and can only be used for ride payments.
You agree not to:
Violations may result in immediate account suspension or termination without notice or refund.
Qormfi is provided on an "as available" basis. We do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages that temporarily affect availability. We will make reasonable efforts to notify users of planned downtime.
Qormfi operates on specific routes. Coverage will expand over time, but we make no representation about availability on any particular route or at any particular time.
To the fullest extent permitted by Ghanaian law, Qormfi Technologies Ltd is not liable for:
Our total liability to you for any claim arising from use of the platform is limited to the value of the fare paid for the affected booking.
These Terms are governed by the laws of the Republic of Ghana. Any dispute arising from these Terms or your use of Qormfi shall be subject to the exclusive jurisdiction of the courts of Ghana.
We may update these Terms from time to time. We will notify you of material changes through the app. Continued use of Qormfi after changes are posted constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: